1. Service Overview
At Light and Energy, we are committed to providing exceptional service for all your lighting needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
Email: ask@light-and-energy.com
Phone: +61485900248
Address: 31 Roslyn St, Ashbury NSW 2193, Australia
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
3. Light Repair Services
3.1 Available Services
- Light component replacement
- Electrical repair and maintenance
- LED module replacement
- Switch and dimmer repair
- Decorative element restoration
- Power adapter replacement
3.2 Service Timeframes
Standard repair services typically require:
- Assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-14 business days
- Custom component creation: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new lights purchased from Light and Energy come with:
- 30-day satisfaction guarantee
- 12-month warranty against manufacturing defects
- Free component replacement for missing pieces (reported within 7 days of purchase)
4.2 Extended Warranty
Optional extended warranty services include:
- 24-month extended protection
- Priority repair service
- Free replacement of damaged components
- 50% discount on future repairs
5. Custom Services
5.1 Light Customization
- Custom light design
- Personalized lighting effects
- Custom mounting solutions
- Color modification
- Specialized lighting accessories
5.2 Installation Services
- Professional light installation
- Mounting assistance
- Lighting setup and configuration
- Smart light integration
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed assessment: $30
- Expert consultation: $50
6.2 Repair Costs
- Minor repairs: $20-40
- Major repairs: $50-120
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Light model and manufacturer
- Purchase date and location
- Detailed description of issues
- Photos of damaged components
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine parts and materials
10. Updates to Service Policy
Light and Energy reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.