Shipping Policy
Fast and Reliable Shipping Across Australia
At Light and Energy, we are committed to providing efficient and reliable shipping services to our valued customers throughout Australia. We process orders Monday through Friday, ensuring your enchanting night lights reach you as quickly as possible.
Key Shipping Features:
- Free Standard Shipping: On all orders over $100 to major Australian cities
- No Minimum Order: Order any amount - we ship it all!
- Australian-Based: Shipped from our warehouse in Ashbury, NSW
- Trusted Carriers: Delivery through Australia Post and StarTrack
- Express Options: Available for urgent deliveries
Delivery Timeframes
Shipping Costs
Standard Shipping:
- Orders over $100: FREE to major cities
- Orders under $100: Flat rate of $9.95
- Regional Areas: Additional $5 surcharge may apply
- Remote Areas: Additional $10 surcharge may apply
Express Shipping:
- Major Cities: $14.95
- Metropolitan Areas: $19.95
- Regional Areas: $24.95
- Remote Areas: $29.95
Order Tracking
Once your order is processed and shipped, you will receive a tracking number via email. You can track your package's journey at any time through our website or directly through the carrier's tracking system.
Important Information:
- Order processing takes 1-2 business days
- Tracking numbers are provided within 24 hours of shipping
- Real-time tracking updates available
- Email notifications at key delivery stages
Additional Information
Please Note:
- We do not ship on public holidays
- Delivery times may be affected by weather conditions or other external factors
- Special handling is provided for fragile items
- Signature may be required for valuable items
Contact Us:
For any shipping-related queries, please contact our customer service team:
- Phone: +61485900248
- Email: ask@light-and-energy.com
- Address: 31 Roslyn St, Ashbury NSW 2193, Australia